Privacy policy

Who we are

Houston Boston Partnership, LLC, doing business as Auto Hospitality Group, operates the Auto Hospitality mobile app for participating repair shops. In this policy, “Auto Hospitality,” “we,” and “us” refer to Houston Boston Partnership, LLC.

Information we collect

We receive information directly from you when you sign in, complete your profile, choose vehicles, request service, manage preferences, or contact support. We also receive information from your device and app activity, participating shops and their shop-management systems, and the providers that help us operate the app.

We collect the information needed to operate and protect the app, including:

• Contact information such as your phone number, email address, and name.
• Login, verification, session, security, and rate-limit information.
• Links between your app account and shop customer records after verification.
• Vehicle, service-history, repair-order status, and favorite-shop information.
• Appointment requests, selected services, concern details, and preferred times.
• Coupons, rewards balances, reward codes, redemptions, and related audit records.
• Notification tokens, device and app version details, and communication preferences.
• App interactions used to measure reliability, adoption, and feature usefulness.

The app does not collect payment-card data, precise background location, contacts, photos, health data, or data from third-party advertising SDKs.

How we use information

We use information to:

• Verify your identity, maintain your session, and protect your account.
• Display vehicles, service history, repair status, offers, rewards, and shop details.
• Route appointment requests and service communications to the appropriate shop.
• Honor notification choices, account deletion requests, and message opt-outs.
• Prevent duplicate rewards, investigate abuse, troubleshoot, and improve the app.
• Maintain records required for legal, compliance, security, and business purposes.

Notifications and text messages

Push notifications require both your in-app choice and device permission. Login codes are sent only when requested and do not create marketing consent. If a participating shop offers marketing text messages, they are optional, unchecked by default, and not a condition of purchase. You may revoke a push choice in the app and may reply STOP to an applicable marketing text program.

Service providers and sharing

We share information only as needed with participating shops and providers that operate the app, including the shop-management system, Supabase, Vercel, Expo, Twilio, Apple, and Google platform services. These providers process information for authentication, hosting, shop operations, notifications, app distribution, security, and support. We require providers to protect personal information consistently with this policy and applicable law.

We do not sell personal information, use it for cross-app tracking, or share it with third-party advertising networks. We do not share mobile phone numbers or messaging opt-in and consent information with third parties or affiliates for their marketing or promotional purposes.

Retention

We keep ordinary app account information while your account is active and afterward only as reasonably necessary to operate the app, meet legal obligations, resolve disputes, prevent abuse, and maintain business records. Minimum consent, delivery, opt-out, and suppression records may be retained for at least five years so we can document and honor your choices. Closed rewards ledgers may be retained as shop business and fraud-prevention records.

Repair, invoice, vehicle, and appointment records held by a participating shop remain subject to that shop’s normal recordkeeping requirements.

Your choices and account deletion

You can manage supported communication preferences and delete your app account from the Account screen. Account deletion removes ordinary app-side account data and signs you out. It does not delete repair records from a shop’s management system or the limited detached records needed to preserve opt-outs, rewards integrity, security, or legal compliance.

To request access, correction, or deletion that cannot be completed in the app, email michael@autohospitality.com.

Security

We use technical and organizational safeguards appropriate for the app. Login codes are short-lived and rate-limited, app sessions can be revoked, and customer information is limited to verified accounts and participating shops. No method of transmission or storage is perfectly secure.

Children

The app is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can review and remove it where required.

Changes and contact

We may update this policy and will post a new effective date when we do. Questions and privacy requests may be sent to: